Zendesk

Integrating Zendesk with ChatNode allows you to train your chatbot using articles from your Zendesk knowledge base. Follow the steps below to set up the integration and manage your data efficiently.

​

Guide to Integrating Zendesk with ChatNode

Integrating Zendesk with ChatNode allows you to train your chatbot using articles from your Zendesk knowledge base. Follow the steps below to set up the integration and manage your data efficiently.

---

​

Steps to Integrate Zendesk with ChatNode:

1. Access the Integration:

   • Navigate to the Data section in your ChatNode dashboard.

   • Under the Integrations menu, click on Zendesk.

2. Connect Your Zendesk Account:

   • Click the Connect button on the Zendesk panel.

   • A pop-up box will appear, prompting you to enter your Zendesk Subdomain (e.g., yourcompany.zendesk.com).

   • After entering the subdomain, click Connect.

3. Confirm Connection:

   • Once the connection is established, a confirmation pop-up will notify you that your Zendesk account has been successfully connected.

4. Select Articles for Training:

   • Click Select Articles to browse your Zendesk knowledge base.

   • Tick the checkboxes next to the articles you want to upload and train.

5. Automatic Training:

   • The selected articles will automatically be trained for chatbot use.

   • You can monitor the progress of training in the Zendesk panel.

​

Managing Your Integrated Zendesk Articles:

1. Download Articles:

   • Each integrated article has a download option. You can export the content as a .txt file for review or offline use.

2. Retrain with New Information:

   • If you’ve updated an article in Zendesk, tick the checkbox next to the updated article and click Retrain. This ensures the chatbot uses the most current data.

3. Add or Remove Articles:

   • To include additional articles, click Select Articles and repeat the selection process.

   • To remove an article, unselect it from the list and retrain your data set.

​

Benefits of Zendesk Integration:

• Seamless Knowledge Base Sync: Automatically train your chatbot with articles from your Zendesk knowledge base.

• Up-to-Date Data: Quickly retrain your chatbot with the latest updates in your Zendesk articles.

• Content Backup: Download articles in .txt format for offline access or archiving.

By integrating Zendesk with ChatNode, you can ensure that your chatbot is equipped with accurate, up-to-date information from your customer support knowledge base. Use this guide to maximize the potential of your Zendesk integration and enhance your chatbot’s performance.