Frequently
Asked Questions
You can train your chatbot by uploading documents, adding public URLs, and managing everything under the "Data" tab for continuous learning and improved accuracy.
Yes, you can input text directly to train the chatbot.
Yes, you can upload files in different formats such as PDF, Word, Excel, PowerPoint, and plain text files (like .txt, .csv, .json, etc.), with a file size limit of 8MB for Free and Lite plans, and 20MB for Standard and Scale plans.
To integrate the ChatNode chatbot into your website, log in to your dashboard, go to the 'Share' tab, copy the provided code, and paste it into your website's HTML. Then, test to make sure it works!
The training time depends on the amount of data and the complexity of the content. However, for most cases, the training process is usually completed within a few minutes, allowing you to get your chatbot up and running quickly.
Yes, get access by buying a scale plan or the 'custom domain' and 'remove powered by chatnode' addons.
You can reach out to us at contact@chatnode.ai.
Each AI response costs a certain number of message credits depending on your chosen model.Most models cost 1 message credit per response. The advanced models cost 20 message credits per response.
Your message credits are renewed on the 15th of each month. Any unused credits will not carry over to the next month, so it's important to use them before the renewal date. If you run out of credits before the 15th, you can purchase additional credits or enable auto-recharge for uninterrupted service.
Auto-recharge adds 1,000 message credits to your account for $9 whenever your available credits fall below a threshold you set. This feature ensures continuous service without interruptions. Subscription credits renew on the 15th of each month, and any unused credits do not carry over. However, auto-recharge credits do not expire, allowing them to remain available for future use whenever needed.
Subscription credits renew on the 15th of each month and expire at the end of the cycle, meaning unused credits do not carry over to the next month. In contrast, auto-recharge credits are automatically added when your balance falls below a set threshold, and they don’t expire, allowing them to be used at any time in the future.
If your chatbot is private, only you have access to it. If you decide to make it public, anyone with the link will be able to interact with it.
The amount of data you can provide to one chatbot depends on your subscription plan.
The Free plan allows training on up to 8 URLs, the Lite plan supports up to 150 URLs, the Standard plan up to 2,000 URLs, and the Scale plan up to 10,000 URLs.
Yes, we can create custom plans to meet your specific needs. Feel free to reach out or schedule a meeting to discuss a solution that works for you.
Yes, you can add team members to collaborate on your chatbot. The number of team members you can add depends on your plan: Free and Lite plans allow 1 team member, the Standard plan supports up to 3, and the Scale plan supports up to 5 team members.
ChatNode supports integrations with several platforms, including:
Zendesk, Slack, Notion, SharePoint, OneDrive, Dropbox, Zapier, Make Crisp, and Webhooks. You can connect these apps under the "Integrations" section in the settings.
Yes, you can embed a ChatNode chatbot to any number of sites you want visitors to interact with.
Yes, ChatNode supports multilingual websites and can answer questions in different languages, broadening your reach to diverse audiences.
Yes, this feature is available on ChatNode to provide seamless and efficient support, allowing users to connect with a Live Agent and talk to a real person when needed.
Absolutely! You can easily customize the chatbot's appearance, including colors, fonts, avatar, and welcome message, in the settings under "Appearance" tab in your dashboard.
Yes, you can view your bot's chat history with users! Just go to the 'History' tab in your chatbot dashboard, where you'll find all user interactions. This lets you review conversations and assess the bot’s performance.
Yes, we offer an Analytics feature that allows you to track the overall performance of your bot. You can monitor key metrics like conversations, messages, support hours saved, money saved, and user feedback through likes and dislikes. This feature helps you evaluate how well your bot is performing and identify areas for improvement.
The "Auto Retrain" feature automatically refreshes your chatbot's website data every 14 days, ensuring it stays up-to-date with the latest content and adjustments. You can enable or disable this feature in the settings.
Start Now,
No Credit Card Needed.
Get started in minutes. Simply sign up and begin building your chatbot immediately—no waiting, no delays.
%20(1).svg)
